Frequently asked questions

Can I return my Mug Gift Set or Mug?

Only If your Mug gift set or mug arrives to you damaged,..then yes you can return it and we will re send once we are in receipt of it. However it can not be refunded in exchange for money . It also can not be exchanged for a different design,  unless we don't have the same mug in stock. 


 

We will send you the appropriate pre-paid Label to return your parcel at a Click and drop post office near you. If you have emailed me within 24 hours of delivery (please note you must check your nearest click and drop as not all post offices offer this service or I am happy to check for you, if it helps). It must be sent back packaged as received and you must obtain proof of postage.

We will be happy to exchange it for another mug gift set or mug depending on what the original order was, (however subject to stock for the same design and processing could take up to 18 days). 

If you purchased assorted mugs the same above applies, However you will only need to return the mug(s) that have been damaged. 

 

Firstly please email Michelle within 24 hours of delivery countrymugsbypost@hotmail.com and please include photos if possible.

We will confirm we have received your request and forward details how and where to return to.  

Please note it  must be returned in the original packaging and contents complete. 

Turn the outer package inside out to apply returns label, once received from us. 

Please note that we check our mugs thoroughly before sending and package them well, so it is unlikely that they should get damaged. 

 

What if the item has not arrived?

If the item has not arrived and 3-5 days have passed, please get in touch and I will try and update you.

Do you include billing information?

We do not include billing information as we sell our gifts straight to the recipent, so please do not worry we will never include this. 

I've placed an order, however put wrong delivery address?

If you contact us via email as soon as you realise, If it's not been dispatched...then yes we can. Once it's dispatched unfortunately it's out of our hands. 

Contact us:

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COPYRIGHT ©2020Country Mugs By Post. 

Country Mugs By Post, Whitegate Farm, Ivetsey Bank, Wheaton Aston, Stafford, Staffordshire,  ST19 9QT
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